Letter from the CEO: Hindsight is 2020

Letter from the CEO: Hindsight is 2020


They say hindsight is 2020. It’s an apt saying considering just how many of us were simply elated to put 2020 behind us. But in such a tumultuous year, several positives helped propel our industry forward.

The periods of downtime early in the year turned out to be an opportunity for many of our customers, who came out in force to schedule much-needed upgrades to their flat panel displays, autopilot systems, or other safety-focused avionics.

But they didn’t stop with the basics. Many of you also saw this as an opportunity to make the flying experience more productive and enjoyable.

We’re proud to say that during 2020 we saw a record number of Wi-Fi installs, equipping our customers with anytime/anywhere access to everything from emails and documents to full-on video and entertainment.

Another industry win came in the form of charter demand. Although the commercial airline industry really struggled in 2020, there was a huge uptick in charter flights. Travelers opted for charter aircraft safety and convenience to avoid the inconvenience and risks of flying commercial.

Of course, 2020 was also a significant learning experience for everyone, including us. We learned a lot about the importance of staying nimble and supporting a business model designed to pivot as our customers’ needs change. We learned a lot about the relationship we have with our customers and how loyal they are even during the most challenging circumstances.

We also learned that even in the worst of times, the best keep moving forward. So, we implemented our new ticketing system designed to give better updating and transparency to customers on the status of their aircraft installs and repairs. We introduced a post-service survey to our customers after a closed job to give our customers a voice in how we can improve.

We expanded our technician training program and established a 2021 goal to achieve Diamond Award status in the FAA Safety Team training program. We have strengthened alliances with our strategic partners to enhance the services we can provide to our valued customers. Finally, our hangar facility is being transformed to reflect a full 5S reorganization process.

As we move into 2021, we’re thrilled to say that 2020 has actually made us stronger and better than ever. Thank you for being the best customers in the business and we look forward to working with you in the coming years.

Kathryn Brewer
CEO, Leading Edge Avionics
(855) 955-6151 |